SLIDER

WELCOME TEXT

Welcome to CYB| Chea-Yee's Blog.

This blog captures the musings and anecdotes of the daily life of a Malaysian who is now living in Melbourne, Australia.

NEWSLETTER

The Body Shop Sale

31/05/2009

The Body Shop Sale

May 30th 2009: The Body Shop is having its sale for the next one week more. (It started last week).

So anyways, I bought (TBS) Aloe Eye Defence for Sensitive Skin. (15ml)
Retail Price: RM58.00.
Nett Price: I had a 20 + 10 prcent off (for MaybankCard)

Product: (TBS) Seaweed Pore Perfector
Retail Price: RM59.00
Nett Price: 20 +10 percent off (for MaybankCard)

Can't remember what else I bought.

LOL.
No comments
About Me

About Me

Dear readers, welcome to my humble blog.

WHO AM I?

Otherwise known as CY, or by my pen-name CheaKyGal ^^

The author is a chinese female from Malaysia. She is currently in her late 20s.

A lot of people have asked about my background, so here it is:

I am trained in early childhood education, and hold an International Diploma in Montessori Pedagogies, and Bachelors in Early Childhood Education. I have spent the last 10 years of my life in this field of work.

My life was spent in Australia for the past three years- both as a student, and as an employee. I also maintain a blog about early childhood education and issues, aside from my travel blog.

MY PHILOSOPHY
Now that I reflect on it, I realised that those three years abroad have changed my outlook in life, and myself as a person. I am very proud of my heritage as first an Asian, secondly a Chinese, and third my identity as a Christian believer.

I believe in speaking my rights as both a person and an individual.

In my younger days, I used to be bullied, however as a grown and thinking adult, I believe in speaking up for my rights. No one should be treated less than an individual, or person. Not even the domestic help.

My foray into the world of business, sales & marketing (my current occupation), has led me to develop a stronger sense of self. My mother says I should learn to be diplomatic in the world of business, but I do beg to differ. I do allow myself to be bullied once every often, by consultants at many of the salons I have been to.

However, I do not tolerate bad customer service (nor bad diluted coffee which I pay RM9 for, or food which has flies on it and I have to pay RM15 for it at a so-called upclass coffeehouse), especially if the service has been utmost atrocious.

Amongst other things, I have written official letters complaining about bad service when opening savings account at a bank (Citibank), fittings dropping off Swatch watches, badly written audio language books (Berlitz), refunds on my stolen debit Visa card (Maybank) for sums from RM500-RM1,000, verbal complaints on telephony customer service (Kanebo), etc, and have received good and prompt response from most.

However, I will give credit where its due. ^^

So be not surprised to see just as many customer-related entries in this blog!

SKIN TYPE:
I possess combination skin: a T-zone which is oily, and a cheek area which is dry. Hydrated as the facial therapists would call it.

Due to lack of sleep, I am beginning to resemble a panda- maybe a nearby relative!

Oh, and I do love my freckles! ^^

FACE CARE ROUTINE:
I have spent the first 25 years of my life in Malaysia. The last three years were spent in Australia. Cool, temperate weather. I've also visited New Zealand, South Korea, & Japan.

In the first year of my life in Australia, I did not moisturise my skin much which was a terrible err on my part.  As a result, it was severely neglected!

In order to try to salvage the damage, for the last two years, I had been faithfully cleaning and moisturising my face. Thankfully, it is now back to normal.

Upon my return to KL after three years abroad, I realised that all my friends (reaching the Big Three now) have put on weight.. A bit late, but I realised it is never too early to know the importance of looking after your skin, especially in your mid 20s.

THIS BLOG:
I begin to get interested in the beauty & wellness field due to my work in sales & marketing, where initially most of my customers were from this area. To enlighten myself, I studied and research the information needed to equip myself in understanding the business.

Along the way, I made the decision to write this blog as a way of learning more about beauty & skincare. So join me in my journey, and I hope we will learn much together! I have devoted this blog to the males & females in their late 20s, targeting people of asian descent.


FOCUS:
This blog will focus on reviews on beauty services (i.e facial services, spas, salons), some skincare products, tips for a healthy lifestyle and general wellness, travel health, other lifestyle musings, the sometimes good and healthy food dineries, and the occasional author musings.

I don't really do the product review (i.e eyeshadow application, foundation, etc).. just find it a tad bit tedious.

I will also write on handling customer service and complaints, and when able, to negotiate for giveaways and other free gifts & prizes to be given away to my loyal readers!

HOW TO CONTACT ME:
You may send an mail to [thebeautyregime] at [gmail] dot [com].
No comments
A New Blog Announcement! "Events And More"

25/05/2009

A New Blog Announcement! "Events And More"

I started a new blog within Blogger entitled "Events And More", and after some few weeks of trialling its viability, felt that it is time that an (un)official (soft launch) announcement would be suitable to be made of its presence. ^^

As (most of) you would know, I am currently back in Kuala Lumpur, and am branching out to have a hand in event management as well.

This new blog is currently devoted to celebrating the happenings, and misadventures... of my almost non-existent knowledge about marketing, selling, promoting, & everything related to it under the sun.

In the mean time, if you have lots of mindless free time, try checking out my other blog as well to find other amusing entries about Australia & its children, and education system..

More Than Just Early Childhood Education.
2 comments
Bizzy Body: Hard Selling Outlet Manager

17/05/2009

Bizzy Body: Hard Selling Outlet Manager

The Bad Experience I had Today:
Today I had an experience with this Chinese manager, Miss C who had replaced the current beauty salon manager of the Bizzy Body (The "so called' Slimming Expert) outlet that I am currently patronizing. It's the time of the month, where I presume that perhaps the HeadQuarters are pushing their outlet managers to reach their sales quota but this is no excuse for such behaviour from a Salon Manager.

Miss C kept insisting that I convert my current service package that I am using to the one she had in mind., which was a "so-called" promotion by their company. Guess how much is that amount?

Amount To Convert:
RM3,000.00! WHAT? Does she think that money grows on trees?

She was hounding me from the second week I started with her (I've only done only 5 days out of the 25 days that I was eligible to). So I've got a total of 20 more days my treament credits to go. Plus two more facial credits.

Miss C's Faux Paux:

Miss C had the gall to say that whatever in "black & white" that Kelly (the previous manager who is a Chinese) has written for me will be the one that Miss C will continue prescribing to me. Whereby, what Kelly had done was, that was for the recording purposes "in black & white" for the HeadQuarters to see, but she as Manager could do as she deemed fit to help me achieve my outcomes.

There are some key areas where she had done wrong whereby,

1) She critisized the past work of past staff when they had not done anything wrong, is just really wrong. It gives a bad impression to clients of her as a Manager.

2) Taking the reassurance out of customers for a past purchase will only deter them from patronizing the service provider in future. It makes them feel that they have made an unwise decision in making that transaction.

3) Not honouring the promises that were given by the previous Outlet Manager. Does that mean that your company's representatives can't deliver its promises?

Further, she stated that in order for "results to show" from the services that I had purchased, I will have to "top-up" on it, so that it will be GUARANTEED. RIGHT.

From previous experience, according to Kelly, she had said that the terms "Guaranteed Assurance" means that the client must be willing to "listen to the beauty consultant's recommendations", in which according to this blog author's translation means:

"to further invest financially" in paying more for "further expensive un-necessary so-called-complementary-merchandise-which-may-or-may-not work". Which could cost the customer a freaking few more Grand in Ringgit Malaysia.

What Miss C Should Have Done:

The biblical words of " A House that is Divided Will Not Stand" comes to mind.

1) She should have been more FLEXIBLE & "looked further to the BIG PICTURE", by playing along with what Kelly had done, stating that what Kelly had decided was the best option during that time, but they had come up with a better alternative scheme "along the way" to help the customers.

2) She should have taken the path of converting my "unused credits" to more "viable options" that would help me achieve what I had set out to do sooner, rather than "threatening" the client. By doing so, it would have left the client with a more satisfying solution.

As they say, a "satisfied customer" will bring in more leads (which will translate to more sales).

My Best Solution to Manage this Scenario:

I had a good mind to report her to the HeadQuarters. But what did I finally do?

I wanted to see what she will do next. So, I just IGNORED her and told her she can do whatever she wants to do, gave her a nice smile, & walked out of the salon.

In future, I will just ignore her suggestions, since Miss C has just lost my trust as a "trustworthy Manager". Yes, and I might drop a word with her company's HQ after all. I want to see what else she would do from now....
No comments

14/05/2009

South Korea: Joygesa Temple & Gyeong Buk Gung Part I

Actually I had visited the National Museum in Korea before the New Year, but I didn't want to bore you guys about "boring" stuff that you guys may not be so interested to read. That itself took up quite a number of hours in the museum itself.. I thought I'd never find the Museum with my lack of Korean skills, but I did..

Anyways, for this entry, I'll be sharing the continuation of my Seoul trip..

On this day, Jo helped me to pay via the ATM for this tour.

TOUR Name: TOUR 8 Full Day Tour
Minimum Pax:
1
Time Required:
09:00-17:00
Fee:
\76,000p/p (On Thursdays Changdeokgung Palace Tour is \12,000 extra.

Including Lunch: Korea Traditional Food)
Course:
BlueHouse(Pass By) - Gyeongbokgung Palace (Deoksugung Palace on Tuesdays) - National Folk Museum (Royal Museum on Tuesdays) - Jogyesa Buddhist Temple - Ginseng Center - Lunch - Changdeokgung Palace (Changgyeong Palace on Mondays) - Insadong Antique Shop Alley - Amethyst Factory - Namdaemun Market



The trip started (not following the itinerary as above) with taking the cab to Jogyesa Buddhist Temple. It is located in Gyeonji-Dong, Jongno-Gu. The Jogyesa Temple was established in 1395, and the reasons you can still see Hanja (Chinese script) on its Main Entrance side panel structures was because the Hangul script was not invented until 1444 by King Sejong The Great. Before that, all script was written in Hanja.

Joygesa Temple:
IMG_0339

Joygesa Temple_0335

Joygesa_0336
Taken in front of the Joygesa Temple steps.

Then off we headed to Gyeong Buk Gung Palace....

GBG_0346

GBG_0345
Main entrance to Gyeong Buk Gung.

GYB_0347
The Political Arena for Gyeong Bok Gung where all discussions in the past were once made. ^^

Gyeong B.Gung_0354
Gyeong Buk Gung.

Near the Folk Museum GBG_0359
Guess which year I was born in? Outside the National Folk Museum in GBG.

Gyeong Buk G_0363

Ancestral Tablet home near Gyeong Bok Gung_0364
A typical prototype of an Ancestral Altar/House. Normally found outside a person's residence.

Scout Tower in front of GBG_0369
One of the Scout Tower that still stands guarding. ^^
No comments
Happy Rose & Yellow Day (to all Koreans & non Koreans)

Happy Rose & Yellow Day (to all Koreans & non Koreans)

I was chatting with Tim, an American Korean based in Seoul, and he was telling me that it was Rose Day in Korea today.. So yeah, Happy Rose & Yellow Day to all you Koreans (and non-koreans) out there!

The explanation for both days are:
Rose Day- The day when lovers present each other with roses to express their love
Yellow Day- The day when those who were unable to eat black noodles on Black Day go to eat yellow curry rice
So there!.... your Korean fetish for today..

^^
No comments
Bad Telephony Service: Reflection

02/05/2009

Bad Telephony Service: Reflection

This is a reflection on my previous entry.

I was driving the car today to One Utama when a cousin of mine called demanding to know about a solution to her FaceBook setting queries... since i was occupied, I passed the mobile to my friend, Asta who was sitting beside me.. and she answered my cousin’s query in a very diplomatic manner eventhough she was not required to.
Then it hit me that wat the Sales Assistant at Kanebo lacked was good customer service.
WHat she should have done was instead of denying that such a promotion exists, she should have said something along the lines of “I will call Bridge Alliance to confirm that this promotion is on-going and get back to you,” even though if she was not actually going to.

Which is what Asta had said to my cousin.

With that we concurred that what the Sales Assistant at Kanebo really need is good customer training on how to answer phone calls. SA like these will drive customers away before they even arrive, esp. if the salon is a reputed brand. People expect better “service” jst because it is a good brand. More so if they are on the frontline of a company.

When customers query a merchant about a promotion, they may not necessarily utilize it. but what they want to know is taht the merchant will keep to their word (honour their promotion), and if they cant have the confidence of something being delivered, why would they even want to think of putting down their hard earned cash into the merchant’s pockets?
I shouldn't have to be made to make a call to another outlet, or to write to Kanebo to confirm the details. Perhaps I should have done what Julia Robert's character, Vivian Ward in Pretty Woman did to those ladies who treated her badly just because she didn't have appropriate attire on, and had gone into the shop wearing her new suit stating, "You work on commission right? Big mistake, huge!" and left the shop with a smug look on her face.

Related links:
The Pretty Woman Theory: You Earn on Commission, Right?
No comments
Bad Telephony Service: Facial Salon

01/05/2009

Bad Telephony Service: Facial Salon

Today I brought the Elvis Presley audio cd to office... I think the staff are finally feeling a bit nauseated listening to Neil Sedaka's "Sweet Sixteen" being replayed over and over again on the computer. :-P

Anyways, today I experienced what I consider "bad service" from Kanebo International Salon. The personnel at the centre had got my number, and was returning the call.

Everything was fine till I asked her about the a certain promotion that they allegedly have with Bridge-Alliance (which is an alliance relationship between a number of telco companies across a number of countries). The consultant denied any knowledge of the promotion, but instead said that if they had, they would have been informed.... insisting that she was right.

I found that really off-putting.

What she should have done was she should have said that she would re-clarify it with Bridge Alliance, and will call me back to give me more information...

Bad service in other words. So I wrote to Kanebo with the email address that was put forward in the Bridge Alliance website, and asked them to clarify the information with the salon. Maybe the consultant will lose her job. Perhaps she should.

Am currently waiting to see how long before they get back to me.
No comments
© CYB | Chea-Yee's Blog • Theme by Maira G.